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Returns & Exchanges Policy

Welcome to CnP Sports Return & Exchange Policy

CnP Sports created this Return and Exchange Policy to inform you of Ourconditions, and practices in how must the Returns should be delivered from You.

The item must be returned in unused condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read below.

ReturnExclusionsPolicy:

Certain items cannot be accepted as returns. Other items have special rules that will apply to your return. Please check the exclusions below to see if your purchase qualifies.

Athletic Supporters &Mouthguards

Bats (Opened) and golf clubs

CustomizedProducts&Collectibles

Electronic Media (Opened)

Firearms&Ammunition

Gas Scooters

Pools

Swimwear&Undergarments

Concert Tickets

Game Tickets

Marathons Entrances

Arena Tickets

Sports Tickets

Customized Items

Special products

Selected Items

If you have any questions about a damaged or defective item that is a part of our exclusions list, please send us an email at: info@cnpsports.com

Oversized Items:

If you have an oversized item you would like to return, please call our Customer Care Agents at 001 844 800 1690. An oversized item is a large item that may be difficult to return

Examplesinclude:

  • Itemsthatrequireassembly.
  • Itemsgreaterthan 70 pounds.
  • Items with a length or width greater than five feet.

Please consult our FAQ for more information

1.     How long do I have to return or exchange an item?

You have 30 days from the time that you received the item to return or exchange it.

2.     What items are excluded from being returned?

See our Return Exclusions policy above.

3.     My item is on the exclusions list, but it arrived damaged or defective. What do I do?

If you’ve received a damaged or defective item, please call our Customer Care Agents at 001 844 800 1690 and they will help you return it.

4.     I’m not sure if my item is oversized. How can I tell if I can return it to a store?

An oversized item is a large product that incurs expensive shipping charges and requires special handling to move. If you need to return an oversized item you purchased online, please call our Customer Care Agents at 001 844 800 1690 for specific instructions.

5.     I need to return an item I assembled. Whatshould I do?

Please call our Customer Care Agents at 001 844 800 1690for instructions about disassembly or the return process.

6.     What do I need in order to return or exchange an item?

your receipt, the packing slip or the order confirmation email along with the item(s) you wish to return. Please repack your return in the original product packaging, with all accessories and parts.

7.     I can’t find my receipt. Can I still make a return?

We do reserve the right to limit or refuse a return. However, refunds returns without a receipt may be returned in the form of Merchandise Credit for the lowest selling price of the item. Merchandise Credits do not expire and is valid for online purchases only.

8.     I can’t find my packing slip. Whatshould I do?

Please print out your confirmation email or locate your order details in My Account. If you’re returning your item by mail, please place the confirmation email or order details in your package and follow the Standard ReturnShipping procedures listed below.

9.     I received a tracking email for my return shipment. Why can’t I track my package immediately?

There is a two-day window between when the tracking number is generated and when the package is shipped out. Please check periodically to see if you can access your tracking information.

10.  What does “one billing cycle” mean?

A billing cycle is a thirty-day time period during which banks and financial institutions process payments or credits to an account.

 

Standard ReturnShipping

1. - Prepare the Package

2. - Find return shipping Address

3. - Ship it

If you prefer to use your own shipping method:

  1. Please make sure your item is eligible for return and you have everything you need. If you have an oversized item to return, please call our Customer Care Agents at 001 844 800 1690
  2. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts and accessories.
  3. Include a complete return reason questionnaire and include it in the return package.
  4. Send your package to the following address:
  5. Helpful Information You Should Know:

   CnP Inc.
Returns Department
6553 Star Court o    Laredo, Texas 78041

o    All return charges must be prepaid. We can’t accept other than explicit money payments.

o    Please keep the Tracking Number for your return package to monitor delivery status.

o    You can expect a refund in the same form of the original payment within one billing cycle (30 to 45 days) once we receive your return.

o    Credit for gift returns will be issued to the original purchaser.

o    Call our Customer Care Agents at 001 844 800 1690for information on returning damaged or defective items.

Refund Rules

We want to make the returns process as simple as possible for you. Here are a few rules about our refund policy that you may want to know.

Returnsby Mail

  • Refunds for online purchases that are returned by mail will be issued in the original form of payment.
  • Refunds may take up to one billing cycle 830 to 45 days) for all types of payment
  • Refunds will also be given for any extended service plan purchased for a returned item.