Return to shopping | Returns & Exchanges Policy
Welcome to CnP Sports Return & Exchange Policy
CnP Sports created this Return and Exchange Policy to inform you of Ourconditions, and practices in how must the Returns should be delivered from You.
The item must be returned in unused condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read below.
Certain items cannot be accepted as returns. Other items have special rules that will apply to your return. Please check the exclusions below to see if your purchase qualifies.
Athletic Supporters &Mouthguards
Bats (Opened) and golf clubs
Electronic Media (Opened)
If you have any questions about a damaged or defective item that is a part of our exclusions list, please send us an email at: firstname.lastname@example.org
If you have an oversized item you would like to return, please call our Customer Care Agents at 001 844 800 1690. An oversized item is a large item that may be difficult to return
Please consult our FAQ for more information
You have 30 days from the time that you received the item to return or exchange it.
See our Return Exclusions policy above.
If you’ve received a damaged or defective item, please call our Customer Care Agents at 001 844 800 1690 and they will help you return it.
An oversized item is a large product that incurs expensive shipping charges and requires special handling to move. If you need to return an oversized item you purchased online, please call our Customer Care Agents at 001 844 800 1690 for specific instructions.
Please call our Customer Care Agents at 001 844 800 1690for instructions about disassembly or the return process.
your receipt, the packing slip or the order confirmation email along with the item(s) you wish to return. Please repack your return in the original product packaging, with all accessories and parts.
We do reserve the right to limit or refuse a return. However, refunds returns without a receipt may be returned in the form of Merchandise Credit for the lowest selling price of the item. Merchandise Credits do not expire and is valid for online purchases only.
Please print out your confirmation email or locate your order details in My Account. If you’re returning your item by mail, please place the confirmation email or order details in your package and follow the Standard ReturnShipping procedures listed below.
There is a two-day window between when the tracking number is generated and when the package is shipped out. Please check periodically to see if you can access your tracking information.
A billing cycle is a thirty-day time period during which banks and financial institutions process payments or credits to an account.
1. - Prepare the Package
2. - Find return shipping Address
3. - Ship it
If you prefer to use your own shipping method:
o CnP Inc.
6553 Star Court o Laredo, Texas 78041
o All return charges must be prepaid. We can’t accept other than explicit money payments.
o Please keep the Tracking Number for your return package to monitor delivery status.
o You can expect a refund in the same form of the original payment within one billing cycle (30 to 45 days) once we receive your return.
o Credit for gift returns will be issued to the original purchaser.
o Call our Customer Care Agents at 001 844 800 1690for information on returning damaged or defective items.
We want to make the returns process as simple as possible for you. Here are a few rules about our refund policy that you may want to know.